The Oberoi Group has product, service and people excellence at core
For
an organization that aims at leadership in the hospitality industry. The Oberoi
Group depends on three core pillars for brand success - product, service, and
people excellence.
For an organization that aims at
leadership in the hospitality industry and at creating a memorable experience
for guests, the iconic brand of over 80 years, The Oberoi Group, depends on its
three core pillars for brand success — product, service, and people excellence.
And encircling these three pillars is the ‘Oberoi Dharma’ — a value system that
comprises of conduct of the highest ethical standards, teamwork, care,
communication, and putting the guest first, the company second and the self,
last. Even when it comes to performance assessment, employees’ adherence to the
Dharma forms an integral part of the appraisal process. Being in
the service industry and proud of differentiating itself on “being the best”,
The Oberoi Group is obsessed about acquiring, retaining and developing its
talent. The company and its Founder Chairman, Rai Bahadur M.S. Oberoi a
true visionary, anticipated the need to focus on people
2.
At Tata there is an interplay of leadership, talent
and skills
Tata Communications focuses on capability
development, culture and empowerment to help its employees grow.
With $3.2 billion in annual revenue
and over 8500 employees globally, a lot of conscious effort, hard-work and
experimentation has gone into nurturing Tata Communications as a great place to
work. Today, the company focuses on ensuring that skill availability matches up
to the rapid transformation in the business, for the present as well as the
future. The ‘Internal Job Program’ portal at Tata Communications ensures
better synergy, and alignment of expectations, and also provides a platform for
employees to actually work in fields of their interest. Presently, nearly 30
percent of lateral hiring takes place through the portal. Tata’s ‘Project
Marketplace’ that lists out specific projects put out by managers for employees
who can take up multiple projects, gain public recognition, build capability,
develop personal networks and also open themselves to future opportunities in
the domain, has been the most promising initiative at the company.
3.
Business lessons children can teach us!
What business lessons can one learn from the pigheaded
determination and stubbornness of children?
To every parent,
their child will forever remain the ‘Apple of their eyes’. Children bring about
a sense of completion in their lives. When my daughter was born in 2012, my joy
knew no bounds. Like most parents, I also have dreams and ambitions for her and
I often imagine myself following on from what my parents had done for me.
However, I have been quick to realize that almost none of it works with my
daughter. In fact, I've understood, that with the birth of a child it is not
time to teach, it is in fact, a time to learn. Over the years, I've observed in
her some traits which would make great sense in a professional
environment. Influencing is one such skill which has become a hallmark of
today’s children, no matter what their age. I remember growing up as a child,
my ability to influence anything or anyone was miniscule. However, even at the
tender age of four, my daughter understands how, why and with whom she will
manage to easily get her way.
