Embracing role-based digital learning, the Equiniti Way
The
Equiniti India group has modelled its role-based digital learning initiative on
E-learn, Equip, Evolve, heres the complete story.
Modern learning mechanisms have been disrupted by
social, digital, and mobile technologies and organizational learning and
development departments have had to adapt to this change. In this context,
Equiniti India launched its digital learning initiative with a goal to create
an irresistible employee experience and give employees an edge in the
marketplace. Equiniti India is the offshore arm of the Equiniti Group. Equiniti
India team provides BPO, IT development & testing and other operational
support such as Marketing & Sales Support, HR & Payroll, and Finance
Shared Services to various Equiniti Group companies and clients of Equiniti. As
with any talent process, alignment with business goals and employee aspirations
was key to the company’s endeavor.
2.
What does it take to become a go-getter today?
What are the qualities of a
go-getter? How can HR professionals carve out go-getters from millennials?
The millennial generation
today is causing the top CEOs of the world sleepless nights. We go to any forum
and there are either of the two conversations which take place: engaging
millennials at the workplace and building capabilities to succeed in this VUCA
world.
When the conversation
drifts to the millennials, they always quote examples of the millennials who
have either successfully established a new process to help business or have
immensely helped the organization in establishing a technological intervention,
and which would have saved the company millions of dollars.
As an HR professional, if
you have ever been part of these conversations, you too would have wondered
about the exceptional cases of younger working force taking charge and
accomplishing great things within a very short period of time.
You must have also asked
yourself, what sets apart these go-getters from rest of the millennial
generation? And most importantly, if there was a way that youngsters would
display the same exemplary behavior within your organization.
And
the answer is, ‘Yes, they can but most importantly you can help them do it’.
3.
How
Mahindra Finance beat attrition with Soap Opera Style Learning
Such initiatives have an outstanding impact on the
employees and make learning engaging and enjoyable. Mahindra Finance scores
well on parameters such as mature people practices; focus on building a lot
in-house and low attrition.
Learning & Development is going through a lot of changes,
especially when the world of knowledge is just a click away. From traditional
set-up, say the classrooms, we have come to a point where learning is
experiential. It has also evolved in such a manner, that now people prefer to
learn anywhere and anytime. Virtual realities, Augmented realities, and
byte-sized learning are creating a storm in the new learning culture. And
organizations are also adopting these new technological tools to make sure the
learner (ie. their employees) are motivated and upskilling them at regular
intervals.
Such is the story of Mahindra Finance. One of the leading providers of
financial services in rural and semi-urban India with over two decades of
expertise and presence across 2.8 lakh villages in India, the company’s
objective has always been to help transform the lives of semi-urban and rural
India by providing affordable customer-centric solutions. The organization
recruits employees locally to enhance familiarity with the local geography and
demographics.
Mahindra Finance which employ over 15,000 people has adopted diverse
innovative measures to enhance leadership skills among employees, one of such
initiatives was where they developed a Soap opera style learning podcasts
program for field executives. Such initiatives have an outstanding impact on
the employees and make learning engaging and enjoyable. Mahindra Finance scores
well on parameters such as mature people practices; focus on building a lot
in-house and low attrition.
Byte sized podcasts are specifically designed programs for the Field
Executives which can be delivered through social media platforms on their
mobile phones like WhatsApp. The program is designed as an engaging story which
is weaved in a series of two-minute podcasts/ audio files. The program uses the
concept of anthropomorphism (the attribution of human characteristics or
behaviour to a God, animal, or object) to engage the participants. The program
allows participants to access the learning anywhere and anytime through their
mobile phones. Such a program design ensures that participants scattered in
different geographies get consistent learning at their finger tip. The design
also ensures the Gen Y learning style & hence becomes an effective way of learning.
It is artistic,
engaging, a human-centered approach with emphasis on the executives’ lifestyle,
and personal drivers.
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