Guest Lecture-1 - Wisdom Learning Series (HR Club Activity) on 25th November 2017

Title of the Event: Guest Lecture (HR Club Activity) 

                                                                                                                              

In-charge Faculty: Mrs. Merlyn Michael D’souza                                   

                                                                                                                     

Day: Saturday,

Date: 25^th November 2017                                                                                                                                                                            

Time:                   From:  11a.m.    to   1p.m.                                             

Venue:        Class Room 304, 3^rd Floor

                                                                                  

Audience (for whom conducted): HR Specialisation – (MMS/ PGDM, 1^st Year, Batch 2017-19)                      

Number of people attended:              17          

Topic:    ‘Managing employees in CRM’

Organized by Club:   HR Club - HR Matrix               

                                                       

Speakers Name : Ms. Vinath Hegde,

Designation: General Manager – Business Development,

Company : Eureka Forbes

Whether Alumni or Not: Yes, is an Alumnus

Comments :

Ms. Vinath Hegde, General Manager – Business Development, Eureka Forbes, was able to relate well with 20 students of HR Specialisation – (MMS and PGDM, 1^st Year, Batch 2017-19), on Saturday, 25^th November 2017 in Class Room 304, 3^rd Floor, on the topic, ‘Managing employees in CRM’. She shared her 27+ years of experience highlighting the different ways to manage employees in CRM in terms of employee engagement techniques. She summed up all the functions of managing employees in CRM in a nut-shell of three words, “To recruit, to retain and to develop”. She probed into the different reasons why a happy employee can make a happy customer. She explained terms in managing employees with reference to its functions like recruitment and selection, employee retention, performance management systems, career planning and human resource information systems. She explained how simple things like a company anthem in the beginning of the day, a healthy pat on the back for employees is important in engaging with employees, how business acumen is met by their retention, how they satisfy customers to achieve profit margins, meet servicing targets, won so many awards being physically challenged and so on. On the whole, the session was supportive of employee engagement techniques in CRM practices and there was a good conversation with facts.

MMS student felicitating the Guest Speaker Ms. Vinath Hegde, GM-BD, Eureka Forbes

 The Guest Speaker, Ms. Vinath delivering the lecture

The 1st Yr HR specialisation students listening attentively to 'Managing employees in CRM'